Shipping Information

SHIPPING

Most domestic orders will be processed within 1-3 business days and shipped by Australia Post. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Please allow an additional 3-7 business days for delivery, depending on your location. Standard shipping rates apply and will be displayed during checkout. If you have any questions regarding your order or shipping, please contact us. Thank you for choosing RibbonTies!

LOST OR STOLEN PACKAGES

RibbonTies is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. RibbonTies is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalising checkout. If you receive a confirmation email with an address that needs to be updated please contact us (contact@ribbonties.com.au) as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.

RETURNS & EXCHANGES

Please note that for hygiene reasons, we are unable to accept returns or exchanges on our products. We strive to ensure that you are completely satisfied with your purchase, so please double-check your order before completing your transaction.

If you have any concerns or issues with your order, feel free to contact us and we’ll do our best to assist you.

Thank you for your understanding!

PRIVACY POLICY

RibbonTies respects your privacy, and we're committed to protecting and using your personal information responsibly. This privacy policy only addresses the use and disclosure of information we collect from you on our website for our use and we do not share with outside sources. By visiting Ribbonties.com.au you are accepting the practices described in this privacy policy.